Customer Survey

Please rate our performance in each area by checking the box that represents your response.

Customer Service 1
Poor		 2 3 4

5
Great

 N/A
How would you rate our phone response time?
Are we courteous and helpful?
How would you rate our knowledge?
How accurate is the information you receive?
Rate our customer service compared to other suppliers
 
Outside Sales/Service/Repair  (Proprietary Products Only) 1
Poor		 2 3 4

5
Great

 N/A
How would you rate our product knowledge / service?
Do we provide timely responses?
Are we courteous and helpful?
How would you rate our repair capability?
How would you rate our service capability?
 
After the Order 1
Poor		 2 3 4

5
Great

 N/A
How consistently do we ship orders correctly?
How accurate are our shipments?
Do we meet your delivery needs?
How would you rate the accuracy of our billing?
How is our packaging and overall condition upon receipt?
 
Products / Services 1
Poor		 2 3 4

5
Great

 N/A
How would you rate the variety of products / services we offer?
How would you rate our quality?
How would you rate our pricing?
 
Overall Rating 1
Poor		 2 3 4

5
Great

 N/A
How easy are we to do business with?
How well do we meet your overall expectations?
What is your overall rating of our product / service capabilities?
 
How Well Do We Compare To Other Suppliers? 1
Poor		 2 3 4

5
Great

 N/A
In Pricing?
In Service?
In Quality?
 
PBE Website   1
Poor		 2 3 4

5
Great

 N/A
Rate the site as a reference for our products / services.
Rate the navigation of the site to your need.
Rate the overall experience of the PBE website.

 

Any additional comments or suggestions on what we could do better, products or services, new product/services needed, PBE employees that are worthy of recognition, items or features we should add to our website, etc.?

Your Name:
Your Company: